Service and Support Training

Sri Lankan Dreams has provided training and career development programs for service and support professionals for more than five years. Our course content and instructor expertise sets our career development and service training programs apart from anything else in the industry. We help you gain measurable results through our collaborative process of setting expectations, measuring performance and reinforcing behaviours. Sri Lankan Dreams can help your organization achieve real, measurable results through our structured service training and career development process. 

Our Instructors

 Our instructors are industry experts with a wealth of real world experience leading technology service and support organizations. This leads to a highly interactive classroom environment where real issues are addressed and solved with long lasting benefits.

Course Delivery Formats

Sri Lankan Dreams offers courses in several delivery formats including Online Training Courses, Private Onsite Training Courses and Public Training Courses. The instructor-led public training courses are offered at various cities throughout the year for a maximum of 15 participants per class. You may also schedule a private class at your site for any of our courses (minimum student requirements may apply) or try our online service training courses for the convenience and flexibility they offer.

Course Content

Our educational materials and interactions are designed specifically for management and staff level professionals that work in technology service and support. Our service training course content was developed directly out of these functional areas and provides an unparalleled level of education with your objectives and goals firmly in mind.

International Trainings and Workshops

Sri Lankan Dreams Organizes high standard training workshops to observe well stablished education systems around the world.